WiFi? Connection problems?

[Natalie01]

Every device in my house is on the same network and is connected and working perfectly fine. I have reset my computer twice back deleting all my files and everything on it, I have restarted my computer multiple

times and it hasn’t fixed it. I have internet for a little bit but then it goes away. I have troubleshooted to find errors but nothing comes up. I don’t know what to do.  Please help? 

[Kumar0307]

@Natalie01, Welcome to the HP Support Community!

Have you connected an Ethernet cable and check if the issue persists?

Let us try these steps to resolve this issue:

Install updates using HP Support Assistant

1. In the search box, type and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Let us run a test on the hardware components of the PC

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. Perform System Test > Extensive test. Share the result on your next post.

If the issue persists, go to Device manager > Network adapter > Right-click the name of your wireless network adapter, and then select Uninstall.

Restart the PC for the driver to be installed automatically.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!