WiFi Disabled itself

[devrahul022]

Hi

I have a HP 15 Notebook PC {with windows 8.1 (64 -bit OS)}and I am having trouble with my wireless adapter. It keeps disabling itself. This has been going on for about a fortnight where by I can be on the internet and then I loose my connection(within approx. 5-10 min.) and the wifi icon turns RED. It is not a problem with my wireless hub as I can still get on the internet on other devices. When i trouble shoot the issue I keep getting the message that the wifi adapter is not fixed.

I have checked the Network Adapter also in Device Manager section also.

Please let me know if anyone can solve this  problem .

Adapter's Name-Realtek RTL8723 BE 802.11 bgn WiFi Adapter

[MKazi]

@devrahul022

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP 15 series notebook. I read that the wifi connection keeps disconnecting after 5-10 minutes. I appreciate the steps you have performed and have certainly done a good job.

To provide an accurate resolution, I need a few more details: 

• When was the last time the wireless connection worked fine?
• Did any software changes or updates happen on the laptop after which this issue may have started?

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the dropdown in the upper-right corner of the document.

I sincerely hope this fixes the issue. Keep me posted. Cheers! 🙂

[devrahul022]

It has started 20-25 Days ago.

I don't think any software updated at that time as a result of which it starts happening .

I already installed new driver after installing the previous one but the same thing happening again n again (In fact, I formatted my computer ,installed new windows n software including  driver required network adapter).

But this time it is taking 45-60 minutes .

[MKazi]

@devrahul022

Thanks for replying. 

So now if the wifi disconnects after 45-60 minutes of usage then I suggest you to contact your ISP (internet service provider) and ask them to have the channel settings. Because sometimes if the wireless card and the router are not on the same channel then it may lead to frequent disconnects or no connectivity issues. 

Please keep me posted. Thanks again! 🙂

[devrahul022]

Now , it is not even showing my Wifi Driver and displaying that PCI device driver is not installed.
PCI Device id-PCI\VEN_10EC&DEV_5229&SUBSYS_2336103C&REV_01\4&326C90BD&0&&00E1

Can you tell me where can I download this driver (Please Provide a link I possible)
Please help me with this ASAP.