WiFi Issues HP N3710

[Kpeax]

Hey. 

I've been having consistent problems with my WiFi connection on my HP laptop N3710 for quite some time now. On rare days it won't happen but most of the time it's a big issue.

While the WiFi says its connected, it drops connection every couple of minutes. It will briefly reconnect if I disconnect and reconnect but this doesn't fix it and it just starts again. After searching for this online I saw someone say to look for the WiFi adapter in device manager but there isn't one under network adapters.

Any fixes for this? I work from home and this is incredibly annoying and I don't want to have to buy a new machine. Thanks! 

[asmita6658]

Hi @Kpeax

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, try these steps -

Step 1 Network Troubleshooter -

1) In the search box, type and open "Troubleshooter".

2) Click on "Network and Internet".

3) Click on "Internet Connections".

Step 2 Run Network commands -

1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.

2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:

Type netsh winsock reset and press Enter.

Type netsh int ip reset and press Enter.

Type ipconfig /release and press Enter.

Type ipconfig /renew and press Enter.

Type ipconfig /flushdns and press Enter.

Step 3 Re-install the Network Adapter -

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, select Network adapters > the network adapter name.

3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer.

Hope this helps! Keep me posted. 

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Have a great day!