WiFi Keeps Disconnecting

[m4rtyboy]

Hi

I have a HP Laptop 15.  The WiFi is constantly disconnecting and the only way to get a connection is to reboot the PC.

I have tried all the wizards but nothing works.  I do get the message scan to PC is n o longer active sometimes when this happens.  The PC is less than a year old and this is really, really frustrating

Thanks

[Paul_Tikkanen]

Hi:

What model wifi adapter does your notebook have?

If you don't know, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

[m4rtyboy]

Hello

This is the model number Realtek RTL8723DE 802.11b/g/n PCIe Adapter

Thanks

Martin

[Paul_Tikkanen]

You're very welcome, Martin:

The only suggestion I can offer would be to update the wifi driver to this version, and see if that resolves the problem...

2024.0.8.103      Apr 24, 2019

https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95797.exe

Description:

This package contains the DCHU driver installation package for the Realtek RTL8188EE, RTL8723BE, RTL8723DE, RTL8821CE, and RTL8822BE wireless LAN Controller in the supported notebook and desktop models running a supported Microsoft Windows 10 or Windows 10 Cloud operating systems.

Fix and enhancements:

- Fixes an issue on a system running in DC mode where the wireless LAN disconnects unexpectedly .
- Fixes an issue on a system running in DC mode where the WiFi scan list displays