WiFi adapter crashes when the laptop is moved physically and freezes requiring a manual restart.

[Rahul_N]

I own a HP Pavilion 15-P077TX Laptop. So since last 2 weeks I have been experiencing this weird problem on my laptop. 

The other day I was working on my computer and just to get a little more comfortable I held my laptop in my hands (slightly tilted) and repositioned myself only to see that my Wi-Fi connection is lost because of that little move. I could not connect to my Wi-Fi again. On some searching I found that my drivers have crashed.  On reinstalling the drivers, I was able to connect to my Wi-Fi. Initially I thought it was a onetime thing and had no idea about it happing because of the physical movement. Many others have posted similar queries and I have tried all the solutions provided to/by them on the forum.

I'm pretty sure the problem is somewhere in the hardware rather than in the software. Solutions to this problems are often perceived to be software related but if the problem reoccurs on some physical movement than maybe hardware is the problem.  

After about spending about 2 hours on google trying to fix this problem, I decided to seek solution to this directly from HP support.

I will list out the solutions that I have tried so that the same are not repeated

1) Initially it seemed that drivers are the problems so I tried to update my driver and while failing to do so, I uninstalled them and downloaded them again from the HP's website for my laptop. I was able to install them and the Wi-Fi was back on but only till there was a little jerk and it’s gone again. The laptop freezes and it needs a manual restart every single time. (Did it for more than 20 times to date)

2) Another common Suggestion was to run the component test to diagnose the problem. I did and the result was "PASSED".

3) One of the HP's staff suggested this on the forum. Asked the customer to unplug the Wi-Fi modem and router.

Give it some 45 seconds and then restart it by plugging it back in. I tried that too and got the same result. I could connect to the Wi-Fi but when I move or tilt my PC slightly, the connection is lost and the screen freezes. 

4) I tried to troubleshoot as well even that doesn't seem to help. It is not able to diagnose my issue.

Also, many have suggested to reset the computer. Again I feel that it’s somewhat related to hardware and not the software. Since the resetting a exhausting process, I'm ready to take it as a last resort. 

I have almost tried everything in here https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Common-fixes-for-wireless-connectivit....

Need assiatance to the earliest.

Thanks.

[Jeet_singh]

Hi @Rahul_N,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are having issues with the laptop loses WiFi connection. Don't worry we'll work together to find a solution for you.

To provide you with an accurate solution, I'll need a few more details:

Have you tried to reseat the Wireless card?

When was the last time it worked?

Did you check for any physical damage on the PC?

This looks like a possible hardware issue. Before you could contact our HP phone support for further assistance. I would suggest you could try these steps here:

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Next thing, I would suggest here is to turn off the notebook and then try to reseat the Wireless card and then try to check if that helps.

If the issue persists even after reseating the wireless card. I would suggest you contact our HP phone support for available service related options.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,