Hello everyone. Last year, I wrote the following post: https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/WiFi-Card-crashes-every-few-hours/m-p...about an issue where my WiFi card would crash randomly every few hours. Unfortunately, I was never able to resolve the issue: I updated the drivers according to that thread, but the issues started coming back after a few months.
Let's define the problem:
My WiFi card crashes randomly. Sometimes it can take a few hours and sometimes less, the time is seemingly random. With "crashes" I mean that when I click on the network icon in the taskbar, WiFi is greyed out or simply not an available option. In the settings app, Windows also says "Network driver failure". Bluetooth also stops working since I assume these two are connected on the same chip.
An interesting thing I didn't know in the previous topic:
The random crashes only occur if I have an active WiFi connection and is using Bluetooth devices at the same time (that's why it has taken me so long to write this follow-up because I mostly use only Bluetooth (and Ethernet instead))
How I have to fix it every time (bad method):
Previously, HP Support Assistant's Network checker could solve the problem, but it simply acknowledges that "your computer has a local IP address" and then says it can't fix it. If I restart my computer from within Windows, WiFi and Bluetooth continue to be unavailable. I can only fix the issue if I hard reset (hold down) the power button until the screen goes black. As you can tell, this is not good for the computer and I really need to get it fixed to avoid something corrupting.
A strange thing:
I updated my drivers to try to fix it the other day, and the network went down from crashing on average one time per day to not crashing for two days, but now it just crashed again. So it seems like driver updates might help it a little bit, but I have updated multiple times since I wrote a topic last year and still have issues.
A final note:
Sometimes when this crash happens (I'm yet to confirm it is every time), the "Realtek RTL8852AE WiFi 6 802.11ax PCIe Adapter" disappears from the Device Manager and choosing to scan for new hardware does not bring it back.
Here is what I have tried:
- Using HP Support Assistant to update all drivers: it says I have no updates.
- Using Windows Update to update: It says I "have the latest updates" and there are 0 "voluntary updates" (my Windows language is in Swedish, so this translation might be wrong, but when selecting "Advanced options", there is an option for those updates)
- Manually downloaded and installed the latest drivers from HP's support website: made the issue less prevalent (computer worked for two days before crashing again as outlined above)
- Using HP Network Check as outlined above to try to fix the issues: it can't do it.
- (When the network card can be visible in Device Manager despite the crash): Disabled it and re-enabled it: No change, sometimes it disappears completely from the list when i disable it as outlined below.
- Used the HP PC Hardware Diagnostics UEFI tool: it is unable to run one of the network-card related tests failing with the message "UEFI network does not seem to be enabled". However, it manages to run tests checking the motherboard/system components and some of the short network-related tests (that I assume simply check if the physical connection and communication is ok) with a green checkmark as the result.
My system information:
Computer: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B1AV)
Network card: Realtek RTL8852AE WiFi 6 802.11ax PCIe Adapter
Driver version (according to Device Manager): 6001.10.351.0
Windows version: Windows 11 Home 22H2 22621.1848, Windows Feature Experience Pack 1000.22642.1000.0
Any help is highly appreciated!
HP Recommended
