WiFi connection keeps freezing

[INTOWILD]

Running Windows 10 Pro 64 bit. I've tried so many fixes in the last week, I can't remember them all. I tried getting help from HP support and they quickly wanted me to reinstall Windows. Do they realize how huge of an issue that is when you have a ton of software to reinstall?! I am so frustrated. Has anyone had this issue and found a reasonable solution?

[Lil_Boy_Blue]

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PAUSE
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

[INTOWILD]

HP ENVY Notebook

Windows 10 Pro 64 bit

Version 10.0.18363 Build 18363‭ ‬
System SKU W0Q62AV
Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2904 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version  Insyde F.60, 11/25/2019

netsh lan show interfaces

There is no interface on the system.

netsh wlan show interfaces

There is 1 interface on the system:

Name : Wi-Fi
Description : Intel(R) Dual Band Wireless-AC 7265
State : connected
Network type : Infrastructure
Radio type : 802.11ac
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 48
Receive rate (Mbps) : 866.7
Transmit rate (Mbps) : 866.7
Signal : 99%

Hosted network status : Not available

netsh wlan show drivers

Interface name: Wi-Fi

Driver : Intel(R) Dual Band Wireless-AC 7265
Vendor : Intel Corporation
Provider : Intel
Date : 8/26/2019
Version : 19.51.24.3
INF file : oem46.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : No
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Open Vendor defined
Vendor defined Vendor defined
IHV service present : Yes
IHV adapter OUI : [00 80 86], type: [00]
IHV extensibility DLL path: C:\WINDOWS\system32\IntelWifiIhv04.dll
IHV UI extensibility ClSID: {1bf6cb2d-2ae0-4879-a7aa-a75834fbd0e3}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

PAUSE

I removed the MAC address, SSID, and BSSID from the above for security.

[Lil_Boy_Blue]

So you an adapter installed capable of 866.7 Mbps.

Therefore the problem is with the selection/connection config not the HP PC.

Remember 2.4 GHz is range not speed.

Some people, me included rename their WiFi by adding 24. and 50 respectively to the 2.4 and 5.0 SSID's.

This dog and bone  (telephone) connects at 111 Mbps my laptop is 72.2 Mbps.  5.0 and 2.4 respectively.

[INTOWILD]

Thank you. Can you explain how to change the settings?