WiFi connection

[Bashar_abdo]

Dear Support,

I'm suffering from continuous WiFi Disconnection on my laptop. Suddenly I lose the internet access, so I turn off the airplane mode and turn it on once again. After that, I can't connect to any connection since I can't turn on the WiFi.

The attached file demonstrates how I can't reconnect to my internet after turning on and off the airplane mode.

The only way to retrieve my connecion is to restart the laptop, and even after I restart the laptop, I lose the connection after several minutes. 

Please help me fix this issue.

Regards.

[Bashar_abdo]

Dear Support,

I'm still waiting for a response for this post. 

Kindly help me to solve this issue. 

Regards,

Bashar Abdo

[The_Fossette]

@Bashar_abdo,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues with the wireless connection on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you uninstall and reinstall the wireless driver from the device manager and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

Here is how it is done.

1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

If you continue facing the issue, follow the below steps and test.

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Bashar_abdo]

Dear Support,

Thank you for your help, I followed the steps and I'll test the laptop for several days to make sure the problem is solved. If the problem is solved, I'll accept it as solution.

Concerning the questions:

1. When was the last time the computer was working fine? 
   • I don't remeber because I'm facing this problem several months ago.
2. Have you made any software or hardware changes on the computer?
   • I didn't made any hardware changes. However, I resetted the laptop about 2 weeks ago. Even before I made a reset and format to my laptop, I faced this problem alot.
3. Have you performed any troubleshooting steps before posting?
   • Yes I did but without any solution.

Regards,

Bashar Abdo

[The_Fossette]

@Bashar_abdo,

Thank you for keeping me posted.

Test the computer and check whether the issue is resolved.

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!

[Bashar_abdo]

Dear Support,

Kindly note that I tried the 3 suggested solutions you've given, however, the problem is not solved and I am facing the same issue uptil now.

So please, give me another helpful ways that could solve this issue.

Regards, 

Bashar Abdo

[The_Fossette]

@Bashar_abdo,

It is great to have you back and your patience is greatly appreciated.

I recommend you perform a test on the wireless card following the steps in the below article.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!