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‎03-08-2018 06:25 AM

HP Recommended
Product: HP 15-r014tx
Operating System: Microsoft Windows 8.1 (64-bit)

Recently I have been encountering pc lags/hiccups/small freezes every few seconds followed by wifi network disconnection. Network Troubleshoot fixes the problem but in a few mins, I face the same problem. The lag issue usually occurs when I am playing a video/audio file or when I am gaming. Refreshed PC and updated all the applications. That didn't solve the issue.  Product number: J2C54PA#ACJ. The following is the Troubleshooting report

Print
Network Adapter
Publisher details
Issues found
The default gateway is not available
The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.
Fixed
Fixed
Reset the "Wi-Fi" adapter
Completed
Investigate router or broadband modem issues
Not run
Issues found
Detection details
6
The default gateway is not available
Fixed
Fixed
The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.
Reset the "Wi-Fi" adapter
Completed
This can sometimes resolve an intermittent problem.
Informational
Network Diagnostics Log
File Name: 719CA324-0833-4EB1-B75F-58B340B69E52.Repair.1.etl Investigate router or broadband modem issues
Not run
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.
Detection details
Expand
Informational
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis: 

Network adapter Wi-Fi driver information:

   Description . . . . . . . . . . : Ralink RT3290 802.11bgn Wi-Fi Adapter
   Manufacturer  . . . . . . . . . : Ralink Technology, Corp.
   Provider  . . . . . . . . . . . : Microsoft
   Version   . . . . . . . . . . . : 5.0.26.26
   Inf File Name . . . . . . . . . : C:\WINDOWS\INF\netr28x.inf
   Inf File Date . . . . . . . . . : Thursday, August 22, 2013  7:01:14 AM
   Section Name  . . . . . . . . . : NDIS61_RT3900E3.ndi
   Hardware ID . . . . . . . . . . : pci\ven_1814&dev_3290
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code  . . : 0
   IfType  . . . . . . . . . . . . : 71
   Physical Media Type . . . . . . : 9
Informational
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis: 

Information for connection being diagnosed
 Interface GUID: 6ff5035f-138c-4038-968b-e74a9d257525
 Interface name: Ralink RT3290 802.11bgn Wi-Fi Adapter
 Interface type: Native WiFi

Connection incident diagnosed
 Auto Configuration ID: 1
 Connection ID: 1

Connection status summary
 Connection started at: 2018-03-08 18:35:19-416
 Profile match: Success
 Pre-Association: Success
 Association: Success
 Security and Authentication: Success

List of visible access point(s): 0 item(s) total, 0 item(s) displayed

Connection History

 Information for Auto Configuration ID 1

  List of visible networks: 1 item(s) total, 1 item(s) displayed
  BSS Type PHY	Security	Signal(RSSI)	Compatible	SSID
  ------------------------------------------------------------------------------
  Infra	 <unknown>	Yes		72	Yes		Bubai-PC

  List of preferred networks: 3 item(s)
   Profile: TP-LINK_FF00
    SSID: TP-LINK_FF00
    SSID length: 12
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028003
   Profile: Bubai-PC
    SSID: Bubai-PC
    SSID length: 8
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes
   Profile: Bubai PC
    SSID: Bubai PC
    SSID length: 8
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028003

 Information for Connection ID 1
 Connection started at: 2018-03-08 18:35:19-416
  Auto Configuration ID: 1
  Profile: Bubai-PC
  SSID: Bubai-PC
  SSID length: 8
  Connection mode: Infra
  Security: Yes
  Pre-Association and Association
   Connectivity settings provided by hardware manufacturer (IHV): No
   Security settings provided by hardware manufacturer (IHV): No
   Profile matches network requirements: Success
   Pre-association status: Success
   Association status: Success
    Last AP:  98-de-d0-5b-ff-00
  Security and Authentication
   Configured security type: WPA2-PSK
   Configured encryption type: CCMP(AES)
   802.1X protocol: No
   Key exchange initiated: Yes
    Unicast key received: Yes
    Multicast key received: Yes
   Number of security packets received: 0
   Number of security packets sent: 0
   Security attempt status: Success
 Connectivity
   Packet statistics
    Ndis Rx: 40265
    Ndis Tx: 35913
    Unicast decrypt success: <unknown>
    Multicast decrypt success: <unknown>
    Unicast decrypt failure: <unknown>
    Multicast decrypt failure: <unknown>
    Rx success: <unknown>
    Rx failure: <unknown>
    Tx success: <unknown>
    Tx failure: <unknown>
    Tx retry: <unknown>
    Tx multiple retry: <unknown>
    Tx max lifetime exceeded: <unknown>
    Tx ACK failure: <unknown>
   Roaming history: 0 item(s)
Informational
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis: 

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
 Initialize status: Success

Information for connection being diagnosed
 Interface GUID: 6ff5035f-138c-4038-968b-e74a9d257525
 Interface name: Ralink RT3290 802.11bgn Wi-Fi Adapter
 Interface type: Native WiFi

Result of diagnosis: There may be problem
Informational
Diagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis: 

For complete information about this session see the wireless connectivity information event.

Helper Class: Native WiFi MSM
 Initialize status: Success

Information for connection being diagnosed
 Interface GUID: 6ff5035f-138c-4038-968b-e74a9d257525
 Interface name: Ralink RT3290 802.11bgn Wi-Fi Adapter
 Interface type: Native WiFi
 Profile: Bubai-PC
 SSID: Bubai-PC
 SSID length: 8
 Connection mode: Infra
 Security: Yes
 Connect even if network is not broadcasting: No

Result of diagnosis: There may be problem
Informational
Network Diagnostics Log
File Name: 719CA324-0833-4EB1-B75F-58B340B69E52.Diagnose.0.etl
Informational
Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab Collection information Computer Name: BUBAI-PC Windows Version:
6.3
Architecture:
x64
Time:
Thursday, March 8, 2018 6:52:05 PM
Publisher details
Expand
Windows Network Diagnostics Detects problems with network connectivity. Package Version:
1.0
Publisher:
Microsoft Windows
Network Adapter Find and fix problems with wireless and other network adapters. Package Version:
1.0
Publisher:
Microsoft Corporation
7 REPLIES 7

‎03-08-2018 07:11 AM - edited ‎03-08-2018 10:28 AM

HP Recommended

It could be a driver issue but could be some flakiness in the hardware as well.

Some things to try:

 

- boot your router

- install one of the free WiFi analyzers that let you monitor your WiFi signal strength, then  swing the computer lid to see if the signal breaks (if there are problems with the antenna wires)

- play with the different drivers versions

 

Later is not always better it seems:

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Ralink-RT3290-802-11b-g-n-Wi-Fi-Adapt...

You could also check what's available on Windows Update (optional updates) and you could even try if the Win 10 drivers install. A good idea to create a restore point first.

 

People are using their precious remaining lifetime to try and help, so it is common courtesy to come back and tell what the solution eventually was even if you found it elsewhere. It is for the benefit of everyone.
Was this reply helpful? Yes No

‎03-08-2018 10:04 AM

HP Recommended

Hi

 

Can we start with Make, Model and OS please... HP 15-r014tx Notebook PC  and Windows 7?

 

Your drivers don't seem to match properly...

 

https://support.hp.com/gb-en/drivers/selfservice/hp-15-r000-notebook-pc-series/6875200/model/7132770

 

Also read thru this and it may help you...

 

https://answers.microsoft.com/en-us/windows/forum/windows_8-networking/wifi-doesnt-have-a-valid-ip-c...

 

 

 It has something like 136 replies and 1 may have the answer.

 

If in doubt please ask.

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‎03-14-2018 07:17 AM

HP Recommended

Nothing seems to solve the problem permanently. Troubleshooter and disabling and enabling the wifi adapter seems to work temporarily.

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‎03-15-2018 04:01 AM

HP Recommended

Make, Model and OS please.

 

Then you may get a solution to suit.

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‎03-15-2018 06:25 AM

HP Recommended

Hp 15 R014 TX. WIN 8.1 64 BIT

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‎03-15-2018 02:07 PM

HP Recommended
Hi

The driver you had listed seemed wrong and now I can search for a more appropriate one.
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‎06-03-2018 01:47 PM

HP Recommended

A hardware reset seemed to solve the problem.

Was this reply helpful? Yes No
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