WiFi doesnt work because airplane/flight mode

[Mycr]

I cannot connect to the internet, there is a sign on WiFi, when i try to connect wifi it opens flight mode howevrr my flight mode is off. Please help me

[ub6424]

Hello @Mycr 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <wireless> thing ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[Mycr]

Dear ub6424

Thak you for your concern and kindness

About my problem, i tried to do your instructions,

Initally, my laptop language is Turkish, i tried to change it to English but i could not; 

1- i have written msinfo32 and opened system information, there is a notice it means  " cannot collect information" therefore i could not collect further information

2-i have opened 'device manager' then 'network adapters, there are three devices '  Bluetooth device (personal area network), Interl(R) Fual Band Wireless- AC7265, Realtek PCle GBE Family Controller'

What can i do furthermore? 

 

 

[ub6424]

Hello @Mycr

Do you have internet using ethernet cable instead of wirelress lan ?

[Mycr]

Hello @Ub6424 ,

I have ethernet cable, i tried that also. However laptop doesnt see ethernet connection when i click to ' network and internet settings'  there is no choice, ehat should i do?

[ub6424]

Hello @Mycr 

(1) Use another "online" Windows computer to visit --->>> Intel Wi-Fi Site

- Download WiFi-22.190.0-Driver64-Win10-Win11.exe to <USB flash drive>

(2) Use <USB Flash drive> on your current "offline" notebook

- Install Intel driver WiFi-22.190.0-Driver64-Win10-Win11.exe

(3) Restart Windows

(4) Please report back

Kind regards

[Mycr]

Hi again Ub6424,

I hope you are well

I have tried your instructions, i feel it is close to a solution but there is a problem. 

I have downloaded the .exe file you have suggested, ihave extracted on my 'ofisine ' computer, i started it, an " installation error" occured, that notification sent me to a notepad file i am sharing screens about it, i wish you can help,

Thank you again

  

 

for your helps

[ub6424]

Hello @Mycr 

(1) Please check <Windows integrity> Part 1

Open cmd.exe (right click) as administrator and execute:

chkdsk /f c:

( Answer question with Y=Yes )

(2) Restart Windows and let chkdsk do the work at startup

(3) Please check <Windows integrity> Part 2

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(4) Please report your results ( of each command )

[Mycr]

Hello @ub6424

I followed your instructions, these are my results;

1. I have started sfc / scannow 

 and a Windows update opened

 here is English of it

 i applied the fix and ; 

 english of

 

2. I let the restart process, it has completed its work but nothing changed

3. I did the commands in order

 

 

 

this

And at the end, my problem continues, I am waiting your hepsi

Thank you again

Kind Regards

[Mycr]

also when i was doing your instructions there were two notifications:

 

May be these are related to problem i want to ask you