WiFi list

[CharlieBoi-21]

Hello everyone my name is Charlie recently I was given this hp laptop (unknown os) it won’t update the WiFi list and it’s been like this for months it’s been the same WiFi list for almost a year now it was given to me recently and it still has the same issue

[Max3Aj]

Hi @CharlieBoi-21, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Hi Charlie! It sounds like your HP laptop is stuck displaying an outdated Wi-Fi network list. Here are some steps to troubleshoot the issue:

Basic Troubleshooting:

1. Restart the Laptop & Router – Sometimes, a simple restart can refresh the network list.
2. Toggle Airplane Mode – Turn on Airplane Mode for 10 seconds, then turn it off.
3. Manually Refresh Wi-Fi List – In Windows, click on the Wi-Fi icon in the taskbar and select "Network & Internet settings" > "Wi-Fi" > "Show available networks."

Advanced Steps:

Check if Wi-Fi Adapter is Enabled

• Open Device Manager (Press Win + X > Select Device Manager).
• Expand Network Adapters and check if the Wi-Fi adapter is disabled (right-click > Enable if needed).

Update or Reinstall the Wi-Fi Driver

• In Device Manager, right-click your Wi-Fi adapter and choose Update driver.
• If that doesn’t work, try Uninstalling the driver and restarting the laptop to let Windows reinstall it automatically.

Reset Network Settings

• Open Command Prompt as Administrator and type the following commands (press Enter after each):
  netsh int ip reset  
  netsh winsock reset  
  ipconfig /release  
  ipconfig /renew  
  ipconfig /flushdns  
• Restart your laptop and check if the Wi-Fi list updates.

Check for Windows Updates

• Go to Settings > Windows Update and install any pending updates.

Check for Third-Party Software Issues

• If the laptop was previously used in a corporate or school environment, there might be restrictions on Wi-Fi networks. Check for any installed security software that might be limiting network scanning.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support