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‎09-18-2019 11:36 AM

HP Recommended
Product: HP laptop 15-db0XXX

I had the wifi option  the other day and now it is completely gone no where to be found at all. And I have literally tried EVERYTHING!!! no matter what I do it keeps telling me my Ethernet cable is "damaged" or "not plugged in" I DONT USE CABLES!!! so how am I to fix this cause I need my laptop ASAP!  And I hate sending it in to get fixed!

2 people had the same question
1 REPLY 1

‎09-20-2019 06:53 PM

HP Recommended

@TwiztidxStar Welcome to HP Community!

Have you run a wireless card test on your computer?

 

Download and install the HP Hardware diagnostics tool from this link. 

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

 

If the test fails or does not detect the wireless card, it could be faulty.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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