WiFi "card" vanishes

[Brooke01]

So I updated this PC to 10 when the free update was available and had been using wifi with no issues. All of a sudden about 2 weeks ago, the wifi just stopped working. When I looked into the Device Manager, it doesn't show a WiFi card being available, at all. I didn't have much info on this PC so I did a fresh install of W10H 1809. Hoping that maybe windows basic drivers would enable the wireless adapter again. But nothing. So at this point, I'm at a loss. I've tried installing drivers, hoping that maybe it would enable the adapter once again and still nothing. Is this like my adapter has just died? I need wireless to be able to fully use this Notebook.

[Brooke01]

Oh and I have tried using the Support Assistent to try and trouble shoot the issue.

[KrazyToad]

@Brooke01

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

You can follow the instructions on page 44 - 45 in this User Guide: http://h10032.www1.hp.com/ctg/Manual/c03138231 to help you remove and reseat the WLan Card

If the issue persists, please follow the instructions I sent in the private message

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Brooke01]

Removed the Wifi card and reinstalled in and still no go. It just won't show up in Device Manager or anything else.

[KrazyToad]

@Brooke01

This seems to be a Hardware issue.

I suggest you follow the instructions I sent in the private message for Service Options

Thank you