WiFi speed drops every few seconds

[CountingStars]

Hi, I recently started having issues with my WiFi speeds (I guess it started when I actually bought the laptop, a couple of weeks ago, but I thought it was the router) so I ran a driver update from Device Manager - which updated the driver and improved the speed itself (latest Realtek one from the product page ).  However, I'm still having issues with speed randomly dropping (sometimes the connection drops for a few seconds), it's not a huge issue but it's annoying, especially when I'm trying to play a multiplayer game or downloading something. Basically the speed isn't consistent and I'm wondering if there is something I could do about this?

It's happened on multiple networks as well (how I realized it wasn't the router)

Thanks in advance!

To better illustrate: say I'm downloading a file over WiFi - speed will go up to, say, 600kBps, then drop to 300, then slowly go back up to 600, then drop again. (you can see why this is an issue with multiplayer games as well)

I tried using Ethernet, and not only do I get better speeds like that (which is understandable) but it's also way more stable, lingering at around 800kBps or so, without sudden drops. 

[Jeet_singh]

@CountingStars,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand that you need assistance with the wireless connection dropping randomly on your notebook. I’ll be glad to assist you with this.

We need to isolate it to being hardware or software related first.

For better clarity, I would require more information regarding this.

• When did this first begin?
• Did it happen after a software or windows update?
• Have you tried to run any test on the wireless card from F2?

Please try these steps first.   

1. Open CMD with Administrator

2. Type:  sc config storsvc type= own 

( this resets this service to its default state )

3. Restart the PC.

4. Check if this fixes it.

I recommend you try to follow the below steps:

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

If it does not, please visit this link for further support: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

If not check this link out: Common fixes for wireless connectivity issues.

I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Next thing, I would suggest here is to uninstall the wireless drivers from device manager: 

Right-Click on start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.

Then restart the computer and check if you are able to go online.

Finally, please update the bios, chipset and wifi drivers from this link: http://hp.com/drivers Please select the country and follow the on-screen instructions.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[CountingStars]

When did this first begin?
I noticed it was shaky as soon as I bought the laptop, but thought it was my connection. Then I tried a different one and got really slow speeds, which is when I realized there was something wrong with it (this was around 13th December). I ran a driver update from Device Manager and speed improved but now does the dropping thing.

Did it happen after a software or windows update?
Not entirely sure, as I said, I bought the laptop, installed Windows 10 on it and that was it.

Have you tried to run any test on the wireless card from F2?
Not sure what you mean by F2?

Tried the CMD command - didn't help

Unchecked ?"Allow the computer to turn off this device to save power" a few days ago, no improvement

Also tried everything in that thread, only thing that stood out is when I uninstalled the driver from the Device Manager and reinstalled it, I got a prompt saying I already had these files and asking if I'd like to overwrite them - not sure if that is supposed to happen?

[Jeet_singh]

@CountingStars,

Thank you for replying,

As I understand you have a concern regarding uninstalling the drivers, you can go ahead and uninstall it and doing so it will override  them and install the drivers upon restarting the computer.

Next thing, regarding running the test from F2, I'm glad you pointed as I missed on providing the link, for more details please click here for the support document.

Please try to follow the steps and do get back to us with the results of the troubleshooting as this will help me in further assisting you.

Waiting for your response!

Regards,

[CountingStars]

I ran a Fast Test, it Passed in all aspects. Network tests I ran separately and they're also marked as PASSED (I assume it's the same thing). 

[Jeet_singh]

@CountingStars,

Thanks for the update,

As I understand you have already tried updating the drivers as well as running the test which seems to have passed without any errors.

In this scenario, I would suggest you try to perform a system restore to a previous date where it was all working fine. 

For more details, please follow this support document for - HP PCs - Using Microsoft System Restore (Windows 10, 😎

If the issue persists, the next step would be to perform a system reset - HP PCs - Resetting Your Computer (Windows 10)

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[CountingStars]

It was never "working fine" I don't have anything to restore it to, it just took me a while to figure out what was happening. It's under warranty, do you suggest I take it in?

Also this is basically what happens 

[Jeet_singh]

@CountingStars,

Thank you for replying,

As I understand you have tried all possible troubleshooting steps and unfortunately nothing has helped to resolve this issue.

In this scenario, as you have mentioned that the product is Within the warranty, if you wish you can take it back to the store from where you have purchased.

I hope this answers your question. Let me know if you need any further assistance. I'll be more than happy to help you.

Take care now and do have a fabulous week ahead. 🙂
Regards,