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HP Recommended
HP 15.6 inch Laptop PC 15-d4000 (4C802AV)

I recently upgraded my WiFi to 150mb. All other devices in the house are getting close to that speed but this laptop only connects at 40mb. It is under warranty and presently with the retailer for repair, this after they forced me to do a complete operating system reset before they would accept there was a fault. My research indicates that this is a problem with the Realtek WiFi device in the laptop and that HP are covering it up, as are the retailers. I am not impressed! What do other users think of HP support, or the lack of it?

1 REPLY 1
HP Recommended

Hello @kinglouiethe6th 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <wireless> lan connection ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.