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WiFi stability issues

HP Recommended
HP Sectrex360
Microsoft Windows 10 (64-bit)

I have always had WiFi connectivity issues with my HP Spectrex360.  I thought it was my network but it happens on three different networks and 2 different network providers (comcast, xfinity)  I have update the WiFi card driver.  Is there anything else I can do to improve the reliability.  It is a nuisance to have to reconnect to the network each time it happens and affects my productivity

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Message 2 of 2
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@abyrdvictory

 

Welcome to the HP Support Community.

 

Disable the Power Off option for the adapter:

 

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK) 2. Expand the Network adapters. 3. Right click on the Ethernet/Wireless Adapter and click Properties. 4. Click the Power Management tab. 5. Remove the check mark beside Allow the computer to turn off this device to save power. 6. Click OK. 7. Test.

 

Reset the TCP/IP settings on your PC: 1. Go to your start screen/menu and type CMD. 2. Right click on the command prompt icon and chose Run as administrator. 3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter. 4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

 

1. Go to your start screen/menu and type CMD. 2. Right click on the command prompt icon and chose Run as administrator. 3. In the window that opens type "netsh winsock reset" without quotes, and press enter. 4. Restart your PC and test.

 

Reinstall the network adapter drivers:

 

1. Download the drivers from here but do not run them yet. 2. Go to your start screen/menu and type Device Manager. 3. Expand Network adapters. 4. Right click on the wireless adapter and choose Uninstall. 5. Run the downloaded drivers from step 1. 6. Restart your PC and test.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 


I am an HP Employee

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