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Alando_Angatiah
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WiFi switch/indicator light is constantly orange

HP 15-d035dx Notebook PC
Microsoft Windows 8.1 (64-bit)

Hi, I have a problem with my WiFi switch/indicator light.

 

My lapto model is: HP 15-d035dx Notebook PC

 

I am able to connnect to the internet and browse, but the light is always orange.

 

I have tried:

  1. Disconnecting all power sources (AC adapter and battery) and holding down the power button for 60sec then booting back up.
  2. Uninstalling the driver (802.11n Wireless Card) from Device Manager and restarting.
  3. Re-seating the wireless card
  4. Changing the wireless card
  5. Updating bios
  6. Resetting bios to default

Nothing seems to be helping.. can someonne help me with this issue please?

10 REPLIES 10
HP Support Agent
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WiFi switch/indicator light is constantly orange

Hi @Alando_Angatiah,

 

Good Day! Welcome to the HP support forums. 🙂 I reviewed the post regarding Wi-Fi issues on your computer. Excellent description and great diagnosis of the issue before posting. Kudos to you for that. 🙂

To assist with accurate information I would require more information regarding his.

  • Does it work with a wired connection?

For now, try these steps.:

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

 

Hope this helps. Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

 

 

 

 

 

DavidSMP
I am an HP Employee

Alando_Angatiah
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WiFi switch/indicator light is constantly orange

@DavidSMP I thank you for your quick response..

 

Yes, it is able to connect to the internet with LAN cable also.

 

Whether or not it is connected via LAN or WiFi, the light always remains orange.

 

However, I will try the methods u gave and I will report back as soon as I have completed all.

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Alando_Angatiah
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WiFi switch/indicator light is constantly orange

@DavidSMP I have tried all steps and none have fixed the light..

 

I don't believe I would need a USB Dongle as I have connection to the internet..

 

Do you have any other suggestions?

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HP Support Agent
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WiFi switch/indicator light is constantly orange

Hi @Alando_Angatiah,

 

I read through your post. I am glad that you have wifi and don't require a wireless dongle. Please perform bios defaults and update the bios and check if that fixes the issue. Otherwise, it is simply a hardware issue with the light on the wifi indicator as the wireless card seems to be working fine.I reviewed the post comprehensively. You've been meticulous in your approach and paying attention to detail. Kudos to you for a job commendably done. It is greatly appreciated. 🙂

 

You've been simply fabulous to work with, considering your technical expertise and exhaustive technical skills. 🙂 It has been an absolute privilege to share this platform with you. 🙂 Trust me, I've done all I can to assist you, by keeping your best interest in mind.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂 Do take care stay healthy, keep smiling big and have a blessed year ahead. 🙂

DavidSMP
I am an HP Employee

Alando_Angatiah
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WiFi switch/indicator light is constantly orange

Thank you very much @DavidSMP, your assistance was very much appreciated.

 

I have tried all steps without success.

 

Therefore, I do believe this is a hardware related issue with the light itself. I mean,

 

 I accepted your post as a solution.. it may help others with a similar problem.

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HP Support Agent
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WiFi switch/indicator light is constantly orange

Hi @Alando_Angatiah,

 

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

 

I hope the unit works great and stays healthy for a long time. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

DavidSMP
I am an HP Employee

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Alando_Angatiah
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WiFi switch/indicator light is constantly orange

Hi again... @DavidSMP

 

I have a solution !!!

 

It turns out that the new wifi card was faulty or just not made for the PC.

 

The old one was just faulty..

 

I tracked down the exact model of the WiFi card for this PC and installed it and the light began to work again.

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HP Support Agent
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WiFi switch/indicator light is constantly orange

Hi @Alando_Angatiah,

 

I reviewed the post. You've done great here. Thanks for sharing this information with the community. You've been brilliant to work with and it has been a genuine pleasure to share this platform with you. I thank you greatly for this. I am really glad that the issue has been resolved.

 

You take care and have a splendid week ahead. 🙂

 

 

 

DavidSMP
I am an HP Employee

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Mlka
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WiFi switch/indicator light is constantly orange

How can you download anything with the WiFi still being disconnected 🤷🏽‍♀️

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