WiFi

[ZachLie]

Hello I need help with a issue I’ve had on my laptop since I received it as a Christmas gift ever since I got it my wifi will stay on for  about 5 minutes and then it will automatically disconnect I’ve tried changing the power setting I’ve tried to update drivers I’ve updated the computer I’ve deleted the drivers I’ve tried practically everything I can find o nthe internet can anyone help 

[Garp_senchau]

@ZachLie,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

(Ah, the Wi-Fi disappearing act—working fine for a few minutes, then gone! If your HP laptop’s Wi-Fi is pulling this trick, don’t worry, you’re not alone. Let’s work some troubleshooting magic to get it back online! 😉)

Check for Wireless Interference

Sometimes, Wi-Fi disconnects are caused by interference from other devices or networks. Try the following:

• Change the Wi-Fi Channel: If your router is on an over-crowded channel, try changing the Wi-Fi channel on your router settings. For 2.4 GHz networks, try channels 1, 6, or 11.
• Try a Different Frequency Band: If your router supports both 2.4 GHz and 5 GHz, try connecting to the 5 GHz network. The 2.4 GHz band is often more crowded and can cause connectivity issues.

Update BIOS & Chipset Drivers

Sometimes, the BIOS (Basic Input Output System) and chipset drivers play a crucial role in Wi-Fi stability. Since you’ve updated the normal drivers, ensure that:

• BIOS Update: Visit the HP website and check if there’s a BIOS update available for your model.
• Chipset Drivers: These drivers are essential for proper communication between the motherboard and peripherals like your Wi-Fi card. Go to the HP support page and download the latest chipset drivers.

Perform Network Reset

If the problem lies deeper within your networking settings, a reset could help clear any corrupt configurations:

• Windows Network Reset:
  1. Go to Settings > Network & Internet > Status.
  2. Scroll down and click on Network reset.
  3. Click Reset now and restart your laptop. This will reinstall network adapters and set everything back to default settings.

Modify Power Settings for Wi-Fi Adapter

You've mentioned modifying power settings, but let's ensure the Wi-Fi adapter is always on:

• Open Device Manager (right-click on Start > Device Manager).
• Expand Network adapters, right-click your Wi-Fi adapter, and select Properties.
• Under the Power Management tab, uncheck the box that says “Allow the computer to turn off this device to save power.”

Disable Bluetooth (Conflicting with Wi-Fi)

Some users experience Wi-Fi drops due to Bluetooth interference. If you’re not actively using Bluetooth, try turning it off:

• Go to Device Manager, expand Bluetooth, and disable Bluetooth drivers temporarily to see if this helps.

Change the Wireless Mode in Device Manager

Sometimes setting the Wi-Fi card to a different mode can stabilize the connection:

• In Device Manager, under Network adapters, right-click your Wi-Fi card and select Properties.
• Go to the Advanced tab.
• Look for an option called Wireless Mode or similar. Set it to a different mode, such as 802.11n or 802.11ac, depending on what your router supports.

Check for Malware/Antivirus Interference

• Malware or overly aggressive antivirus software can interfere with your network connectivity. Run a full system scan using Windows Defender or a third-party tool to rule this out. Temporarily disabling your antivirus might also help you check if it’s causing the issue.

Try an External Wi-Fi Adapter

• If the problem persists, and you're able to test with an external USB Wi-Fi dongle, it can help confirm if your built-in Wi-Fi adapter is faulty. If the external adapter works fine, the issue is likely with the internal Wi-Fi card, which might require a replacement.

Use HP PC Hardware Diagnostics (Windows-based)

1. Download and Install the Tool (if not already installed):

   • Go to the HP Support website and search for HP PC Hardware Diagnostics.
   • Download and install the tool, if it's not already on your system.

2. Launch the Tool

3. Run the Network Test:

   • Once the tool opens, you’ll see several test options. Click on "Component Tests".
   • From the list, select "Network" or "Wireless", depending on the version.
   • Click "Run the test" to check the status of your Wi-Fi adapter and its connection capabilities.

4. Review the Results:

   • If the test detects an issue with the network adapter, it will show an error code or message.
   • If no issues are found, it confirms that the hardware is functioning correctly, and the problem is likely software or configuration related.

Run UEFI Diagnostics (Hardware Test)

• Shut down your laptop completely.
• Turn it back on and immediately press the ESC key repeatedly until the Startup Menu appears.
• From the Startup Menu, press F2 to enter the UEFI diagnostics.
• In the diagnostics menu, select "Component Test" and choose Network Adapter (or Wireless Test).
• Let the test run to see if any errors or issues are detected with your Wi-Fi card or related hardware.
• If the test finds no issues, it’s likely a software or driver problem. If it detects a fault, you may need to replace or repair the Wi-Fi adapter.

Reinstall Windows (Last Resort)

If all else fails, consider reinstalling Windows as a last resort. This can clear any deep configuration issues or system corruption:

• Make sure to back up your data before proceeding.
• You can use Reset this PC from Settings > Update & Security > Recovery to reinstall Windows without affecting your files.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.

Take care and have a good day 😇.

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Regards,