Wifi Adapter disappeared (tried all possible solutions)

[TheLostUser]

Hello and good day,

Sorrry for late response.

The installed bios version is F.71

Thanks,

[Kuroi_Kenshi]

Hi @TheLostUser,

Thank you for the response.

Attempt BIOS Recovery

• Touch + Sight: Press the Windows + B keys together while holding the power button for about 2-3 seconds, then release the power button but keep holding the keys.
• If successful, the laptop may beep, and you will see a BIOS recovery screen.
• Follow the prompts to recover or reset the BIOS.
• You may also refer to this document.

Let me know if it helped.

Best regards,

[TheLostUser]

Hello،

Thank you so much for your response.

I sid exactly what you suggested and got a BIOS recovery.

The WiFi worked for 2 min and then stopped again while the Bluetooth is still active.

Could you guide me how to fix this problem?

Thanks,

[Kuroi_Kenshi]

Hi,

Thank you for getting back.

Let's try testing in Safe Mode with Networking

This isolates third‑party software conflicts.

• Power off the laptop completely.
• Turn it on and press F11 repeatedly to enter the Windows Recovery Environment.
• Go to Troubleshoot > Advanced Options > Startup Settings > Restart.
• After restart, press F4 to enter Safe Mode.
• Check if Wi‑Fi stays stable in Safe Mode

If yes, a background app or service is interfering.

Run HP Hardware Diagnostics Again

• Confirm if the wireless module itself is failing.
• Power off your computer, turn it on, and immediately press Esc repeatedly.
• Then press F2 to enter the hardware diagnostics menu. 
• Navigate to Component Tests > Network > Wireless Module Test, and select Run once
• If it fails, the Wi‑Fi card is defective and needs replacement

Let me know how it goes.

Best regards,

[TheLostUser]

Hi There,

I previously changed the wifi adapter which didn't help.

Also in safe mode, the network is not up, even for a second.

Is there a service center to check such issue?

Thanks