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HP Recommended
HP Spectre x360 Convertible
Microsoft Windows 10 (64-bit)

Hi team,

For a couple of months now I've been having network connectivity issues with my HP Spectre x360 Convertible laptop. The product number is N5R93UA#ABA.


I'm not sure why as all of my other devices are connecting to my internet just fine. There are moments when my computer connects and sometimes it'll last several hours. Sometimes it'll last just 10 minutes.

When I check the network status it shows that my internet is available but for some reason my computer is not able to connect to it. I've also received a message about my Wi-Fi adapter. Troubleshooting does not help. There was one occasion in which it was able to resolve the issue and I was able to get back onto the internet but it did not last long.


I'm not even able to turn off my computer's Wi-Fi. It automatically turns back on whenever I try to turn it off. It's extremely frustrating and I don't want to just go to any old computer repair shop and risk losing my pictures and everything else that's on my laptop.


Please help me!


HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...


HPSA will automatically search for all the latest drivers for your Notebook


  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.


Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available


Keep me posted how it goes


Thank you and have a wonderful day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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