Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
07-23-2020 09:22 AM
Product: pavilion 15-e074se
Operating System: Microsoft Windows 7 (64-bit)
Bluetooth of adapter(Ralink RT3290) not visible in Device Manager, HP Hardware diagnostic tool and network adapters. The laptop doesn't even recognise that wifi exists. Wi-Fi is malfunctioning.
Please share the list of compatible wifi-Bluetooth cards for pavilion 15-e074se laptop(Intel Core i3-3110M)
I would be very happy if I found out that my laptop supports some models with dual band Wi-Fi.
3 REPLIES 3
07-23-2020 09:34 AM
That is a very common issue with that model wifi adapter and there is no fix other than to go back to W8.1.
You can replace the Ralink card with this model...
Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 HP Part # 710661-001
You should be able to find the card on eBay. Search by the HP part number, not the model of the wifi card.
Before installing the card, uninstall the Ralink wifi adapter in the device manager, and check the uninstall driver box.
Uninstall any Ralink bluetooth software if appearing in the Windows control panel>programs.
At the top of the device manager, click on the View tab, and select the Show hidden devices option.
Then go to the light colored Bluetooth device manager category, uninstall the Ralink bluetooth adapter and driver.
Shut down, unplug the PC, remove the battery and install the Intel wifi card.
Below is the link to the service manual, where you can find the wifi card removal and replacement procedure.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community