Wifi Connectivity

[KevinShibu1234]

So, I've had the laptop for a couple of months at this point and it's been working fine without any problems or issues. However recently I've had a recurring Wifi Connectivity issue that is really persistent. I've already checked for any driver updates and am currently up to date, checked the battery performance options, trouble shooting for various different things, and almost everything else. The laptop has severe issues when playing games such as Rocket League and struggles heavily to connect to servers and has latency issues along with terrible ping. Websites often take a lot longer to load and I can't even watch Youtube videos at 1080p anymore without it buffering or stopping. I even tried seeing if It was a wifi issue and brought up my previous toshiba laptop which is at least a decade or so older than this, yet that worked fine. I am really confused and irritated by this as it does not always happen but it randomly drops connection whenever I really need it.  I really need this issue sorted. I'm still under warranty for the product as well but do not want to return or send it back as I genuinely do like the laptop and have enjoyed using it

[The_Fossette]

@KevinShibu1234

I reviewed your post and I understand that you are facing issues with the wireless connection.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

What is the operating system you are using?

Meanwhile, I recommend you follow the below steps and check if it helps.

Powercycle the network:

1. Shut down your notebook.

2. Unplug the power to your router.

3. Unplug the power to your modem.

4. Wait at least 45 seconds.

5. Plug in the modem, and wait for it to come back online.

6. Plug in the router, and wait for it to come back online.

7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[KevinShibu1234]

Hey, thanks for getting back to me my product number is  9QZ59EA#ABU and I should be on Windows 10. I'll try and do the steps you have listed below. I'll let you know if I have any luck.

Thanks Again 

[The_Fossette]

@KevinShibu1234

Thank you for keeping me posted.

Let me know how it goes.

Cheers!

[KevinShibu1234]

Hey there, so I did as you instructed me to do and tried the fixes you've suggested to me. The problem seemed to disappear for about 2 -3 days, however it began to start and re occur again. At this point I genuinely think that the laptop may be broken or there may be some component damage inside.

What should do now???  

[The_Fossette]

@KevinShibu1234

I recommend you run a test on the wireless card to make sure whether it is a software or a hardware issue.

https://support.hp.com/us-en/document/ish_2854458-2733239-16

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[KevinShibu1234]

Hey, so I ran the tests, following the instructions from the link that you sent me. If I'm not mistaken they are all  hardware tests? 

Yeah I've ran them all and although some tests took way longer to run than it should usually take, there didn't seem to be any hardware problems, however I did get a few error messages from whilst completing the tests, something along the lines of " do not allow to fall back"  or something along those lines. I'm assuming then that is a software problem, however there wasn't anything to do with software on the link that you sent me unless I missed something. 

Thank you for taking the time to help me on this issue, waiting on your reply.

Thanks, 

Kevin

[KrazyToad]

If all the Tests pass, I suggest you perform a Reset

Link: https://support.hp.com/in-en/document/c04742289