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Message 1 of 2
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Wifi Driver not working

HP Recommended
HP Spectre X-360
Microsoft Windows 10 (64-bit)

I am having issues trying to fix my Wi-fi driver on my laptop. When I use the troubleshoot function, it says


'The Intel(R) Wi-Fi 6 160MHz adapter is experiencing driver- or hardware related problems.'


So I went into device manager, and it does have the caution symbol on that driver, however when I go to update it, it says windows already has the most up to date driver, it says this even when I restarted and when I reset my laptop. 


I found the driver download link on the Intel website, downloaded it onto a computer with Wi-Fi access, transferred it onto my laptop and installed it, it says install completed successfully but there is still no Wi-Fi access and the same issues with the driver.


I even went back into Device Manager, selected the faulty driver> update driver> manually select and tried to update it this way but that doesn't work either! it just says 'The best drivers for your device are already installed!!!.


My laptop is less than a year old and I need it for schoolwork but I really don't know what to do! any help is appreciated.

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Message 2 of 2
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HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


I suggest you download and run the HP Support Assistant from this Link:


HPSA will automatically search for all the latest drivers for your Notebook


  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.


Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available


Keep me posted how it goes


Thank you and have a wonderful day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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