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BurningGlory
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Message 1 of 2
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Wifi Drops out on Specific Networks

HP Recommended
Envy Laptop 15-ep0xxx
Microsoft Windows 10 (64-bit)

Hey I am using an Envy Laptop 15-ep0xxx, and on my particular Wifi network the connection drops out randomly at times. On other networks the laptop does not have problems maintaining a consistent connection (house sitted and played video games over wifi worked perfectly). Normally given this I would deduce it would be a router problem however my pixel 4 and other devices (ruku, desktop, other hp laptop) have not had issues dropping out. What can I do to solve the problem?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@BurningGlory

 

I reviewed your post and I understand that you are facing issues with the wireless connection.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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