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‎01-12-2023 07:43 AM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Operating System: Microsoft Windows 11

As I can see, almost everyone with the same laptop as mine is facing WIFI issues. It is getting serious. I just bought my laptop 5 months ago with a  local 1-year warranty. And my WIFI is not working properly. All the networks disappear after a few minutes of working. I tried everything, updating it, reinstalling the latest drivers, and everything mentioned here and on google. But it is not getting better. Now, my friends are asking me to reinstall the windows. I don't know if that will help too or not. I don't know what to do next. Does anyone know if HP released any update about this device or any solution to this problem? 

1 REPLY 1

‎01-12-2023 05:06 PM

HP Recommended

Hello @sidraaslam 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we talk about the <wireless> problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

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