Wifi adapter gone after sleep

[Tomg881]

Same problem as many others with no one reporting solved.  Most answers state the obvious, new driver, or power management, of which there is no power management tab.  It's under warranty and I'd like it working correctly.

[ub6424]

Hello @Tomg881 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[Tomg881]

After a lot more research on other forums this is a widespread problem. Nothing relating to my system.  MS had deleted the power management button and now when the computer sleeps, the driver disappears along with the network card.  Not just Realtek either.  Either HP or MS needs to provide a fix or HP need to tell MS they need a fix.  The latest Realtek driver did not fix the issue.  

[ub6424]

Hello @Tomg881 

Please provide (1) and (2) so we can continue.

[Tomg881]

OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-STOO784N
System Manufacturer HP
System Model HP Laptop 15-dy2xxx
System Type x64-based PC
System SKU 3Y058UA#ABA
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz, 2701 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI F.21, 3/21/2022
SMBIOS Version 3.3
Embedded Controller Version 57.20
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 87FE
BaseBoard Version 57.20
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.819"
User Name LAPTOP-STOO784N\Pat Gilbert
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.7 GB
Available Physical Memory 10.1 GB
Total Virtual Memory 18.0 GB
Available Virtual Memory 12.4 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support, Secure Boot, DMA Protection, Secure Memory Overwrite, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualization
Virtualization-based security Services Configured Hypervisor enforced Code Integrity
Virtualization-based security Services Running Hypervisor enforced Code Integrity
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Meets prerequisites
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

[Tomg881]

There was no option for "other devices" in Device Manager

[ub6424]

Hello @Tomg881 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.25 Rev.A

22.1 MB

Aug 5, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.D

18.3 MB

Jul 28, 2022

Download

(6) Restart Windows

(7) Test your notebook

(8) Please report your results

[Tomg881]

BIOS will not install using HP Installation Assistant (or something like that) or manually.  

[ub6424]

Hello @Tomg881 

(1) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

(2) Please report your results

[Tomg881]