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Locked

‎01-18-2024 09:34 AM

HP Recommended
Product: HP ENVY - 17t-ce100 CTO

HP Envy 17t with Microsoft Windows 10 (64-Bit) with an Intel Wireless-AC 9560 160MHz network adapter.

 

My wireless network adapter stopped working on Tuesday. No Internet at all.

 

When checking the adapter properties I get the following status message:

"Windows cannot initialize the device driver for this hardware. (Code 37). The request is not supported."

 

Windows update log didn't show any updates this week, and I haven't installed any new software recently.

 

Troubleshooting steps I have taken:

  • I have tried updating the driver

  • I have tried disabling and enabling device.

  • I have tried uninstalling and reinstalling drivers

  • I have tried deleting device and scan for hardware changes.

  • I tried rolling back, but that option wasn't available.

  • I tried System restore (I only had one restore point and it was less than 24 hours old)

 

None of these worked.

 

I also ran FSC as admin in safe mode. It detected errors but couldn't fix them. The CBS log has multiple occurrences of "hashes for file member WdiWiFi.sys do not match."

 

I also tried installing a USB wifi adapter and got the exact same Code 37 error message.

 

I'm assuming WdiWifi.sys must be causing this but not sure.

 

Any suggestions on what to do next?

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