cancel
Showing results for 
Search instead for 
Did you mean: 
msilvamdo
New member
1 0 0 0
Message 1 of 2
155
Flag Post

Wifi adapter not showing

HP Recommended
HP Envy 7

Hi! As you can see, my computer was not connecting automatically to Wifi, so checking here, i found that no networks were showing.

network1.png

 

Some of the solutions i found online included going to "change adapter options" to enable "wifi", but as you can see that option isn't even available.

network2.png

 

Other solutions included checking the devices, and here i found that the wireless adapter was appearing as hidden (i don't know if this matters)

network3.png

I tried "network reset" a few times and it seemed to work, but anytime my pc restarted or shutdown i would have the same issue. I've also updated drivers, uninstalling and installing drivers but it doesn't seem to work. I also, don't remember how, but i got the "Hardware device is not connected (Code 45)" error on the adapter, i think.

Please help, i don't know what else to try.

Thanks!

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 2 of 2
Flag Post
HP Recommended

@msilvamdo Have you run a wireless card test on your device to identify if this is either a hardware or a software malfunction?

If not, let's start with that:

  • Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
  • Select the component test and run a wireless test on your computer. 
    • FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
    • (By the end of this article all the issues should be resolved)

If the test fails or does not detect the wireless card, this could be a hardware malfunction, please revert to me with the failure ID,

However, if the tests pass, restart your computer, then visit the HP website and use the product number of your device to download and install the wireless adapter from the list under the Windows OS you select.

  • If the issue persists, you may want to create a backup of all your important data into an external storage device and perform a system reset:
  • Refer to this HP Article for assistance. 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation