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HP Recommended

Hi there

 

I'm looking for a solution to a wifi adapter that no longer connects to a wifi network, but it used to.  I've noticed a previous problem discussed in the community that posted an acceptable fix (and which I think will also solve my problem).  The file reference was: ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe. 

 

This link is no longer active. It seemingly contained the original Windows 10 64 bit drivers for the adapter in my PC, prior further Windows 10 updates which broke the system.

Does anybody  have this file or could you please post the currently active link to this file?

Thanks in advance.

Johan van Tonder

3 REPLIES 3
HP Recommended

Hi, Johan:

 

Here is a working link to that HP Softpaq:

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe 

 

Unfortunately, I doubt that will resolve the problem for you.

 

The Ralink Wi-Fi adapter model series has a habit of completely disappearing on the newer builds of W10 and there is no fix other than to replace the card (if there is no BIOS whitelist) or use a USB Wi-Fi adapter.

 

Cheers,

 

Paul

HP Recommended

Hi Paul, thank you for providing the link, it was active and I could download and install the file.

 

Unfortunately you're right - it did not solve the problem.

 

Thank you very much for your support, I appreciate it.

HP Recommended

You're very welcome.

 

If you let me know the full model number or product number of your PC, you may be able to replace the Ralink Wi-Fi card with a different model.

 

How to Find Your HP Laptop Model Number (Video) | HP® Tech Takes

 

Otherwise, you can use a USB Wi-Fi adapter.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.