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1 REPLY 1
08-03-2023 09:48 PM
Hi @jktom,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like there might be an issue with the drivers or settings for your Bluetooth and Wi-Fi on your HP laptop. Here are some steps you can take to troubleshoot and resolve the problem.
- Restart Your Laptop: Sometimes, a simple restart can solve many issues. Try restarting your laptop and see if the icons reappear.
- Check Airplane Mode: Make sure that your laptop is not in Airplane mode, as it disables both Wi-Fi and Bluetooth. You can toggle Airplane mode on/off through the Action Center or in the system settings.
- Function Key Toggle: Many laptops have function keys that can disable or enable Wi-Fi and Bluetooth. Look for the relevant function key on your laptop's keyboard (usually indicated by an antenna or wireless symbol) and press it while holding down the "Fn" key.
- Device Manager: Open the Device Manager by right-clicking on the Start button and selecting "Device Manager." Look for the Bluetooth and Wi-Fi adapters under the "Network adapters" and "Bluetooth" sections. If there's a yellow triangle icon or an exclamation mark next to them, it indicates a driver issue. Right-click and choose "Update driver."
- Check Network Settings: Go to the Windows Settings app, then navigate to "Network & Internet" > "Wi-Fi" and "Bluetooth." Make sure the switches are turned on for both Wi-Fi and Bluetooth.
- Restart Network Services: Press Win + R, type "services.msc," and press Enter. Look for services related to Wi-Fi and Bluetooth, such as "WLAN AutoConfig" and "Bluetooth Support Service." Right-click and choose "Restart."
- System Restore: If the issue started recently, you can try restoring your system to a point before the problem occurred using System Restore. Type "System Restore" in the Windows search bar and follow the prompts.
- Check for Updates: Make sure your Windows operating system is up to date. Sometimes, updates can address driver issues.
- Driver Reinstallation: If updating drivers doesn't work, you might need to uninstall the current drivers for Wi-Fi and Bluetooth from the Device Manager and then restart your laptop. Windows should automatically reinstall the drivers upon reboot.
- System Check: If the issue persists, it could be a hardware problem. Consider running hardware diagnostics provided by HP to check for any hardware failures.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
Raj_05
HP Support Community Moderator
HP Support Community Moderator
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