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HP Recommended
HP ENVY 15t-j000 Quad Edition CTO Notebook PC
Microsoft Windows 7 (64-bit)

Hi. I have a laptop HP Envy 15t-j000. I bought it with windows 10.  I also installed windows 7 but my wifi and network doesn't work. I installed all network and wifi drivers from HP Support but it doesn't work. On windows 10 everything works but on windows 7 it doesn't. When I go to device manager to look on my drivers  I can see it shows other devices are unknown, PCI Device, Network Controller - seems like  drivers needed. I can't fix this problem. Please if somebody know how to fix it I will be grateful. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

You need these drivers...

 

Network Controller:

 

Qualcomm Atheros QCA9000 Series Wireless LAN Driver

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70859.exe 

 

PCI DEVICE:

 

Realtek USB and PCIe Media Card Reader Drivers

 

https://ftp.hp.com/pub/softpaq/sp79501-80000/sp79521.exe

 

ACPI\HPQ6007:

 

HP 3D DriveGuard Software

 

https://ftp.hp.com/pub/softpaq/sp77501-78000/sp77869.exe

 

ACPI\INT33A0:

 

Intel Smart Connect Technology Driver

 

https://ftp.hp.com/pub/softpaq/sp64501-65000/sp64964.exe 

 

 

View solution in original post

7 REPLIES 7
HP Recommended

Hi:

 

You need this driver for the PCI device...

 

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

 

https://ftp.hp.com/pub/softpaq/sp65001-65500/sp65063.exe 

 

I can't just give you the driver for the wifi adapter because HP could have installed one of several different model wifi adapters in your notebook.

 

Please post the hardware ID for the Network Controller device (wifi adapter), so I can figure out what driver it needs.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

HP Recommended

HI. Thank you for your reply. 

I have details of hem: 

 

Network Controller :

PCI\VEN_168C&DEV_0034&SUBSYS_20031A56&REV_01

PCI\VEN_168C&DEV_0034&SUBSYS_20031A56

PCI\VEN_168C&DEV_0034&CC_028000

PCI\VEN_168C&DEV_0034&CC_0280

 

PCI DEVICE

PCI\VEN_10EC&DEV_5227&SUBSYS_1963103C&REV_01

PCI\VEN_10EC&DEV_5227&SUBSYS_1963103C

PCI\VEN_10EC&DEV_5227&CC_FF0000

PCI\VEN_10EC&DEV_5227&CC_FF00

 

UNKNOWN DEVICE

ACPI\HPQ6007

*HPQ6007

 

 

UNKNOWN DEVICE

ACPI\INT33A0

*INT33A0

 

 

 

 

 

 

 

 

HP Recommended

You're very welcome.

 

You need these drivers...

 

Network Controller:

 

Qualcomm Atheros QCA9000 Series Wireless LAN Driver

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70859.exe 

 

PCI DEVICE:

 

Realtek USB and PCIe Media Card Reader Drivers

 

https://ftp.hp.com/pub/softpaq/sp79501-80000/sp79521.exe

 

ACPI\HPQ6007:

 

HP 3D DriveGuard Software

 

https://ftp.hp.com/pub/softpaq/sp77501-78000/sp77869.exe

 

ACPI\INT33A0:

 

Intel Smart Connect Technology Driver

 

https://ftp.hp.com/pub/softpaq/sp64501-65000/sp64964.exe 

 

 

HP Recommended

Thank You So Much! 

everything works but just one driver not

ACPI\INT33A0:

Intel Smart Connect Technology Driver

 

God Bless You! 

HP Recommended

You're very welcome.

 

You will need to manually install the driver for that device since the auto install method didn't work for some reason.

 

I have zipped up and attached the driver file below.

 

Download and unzip the file to its folder.

 

Do not do anything with the files in the folder.

 

Go to the device manager.

 

Click on the unknown ACPI\INT33A0 device needing the driver.

 

Click on the driver tab.

 

Click on Update driver.

 

Select the 'Browse my computer for driver software' option and browse to the driver folder you unzipped.

 

Make sure the Include subfolders box is checked, and the driver should install.

 

Here is a partial copy and paste of the driver setup information file which shows driver support for that ID...

 

[Intel.NTamd64]
; DisplayName Section DeviceId
; ----------- ------- --------
%GenericISCT.DeviceDesc%=GenericISCT_Inst.NTamd64, ACPI\INT33A0

 

God Bless you too!

 

 

 

HP Recommended

Thank You! 

HP Recommended

Anytime.

 

Glad to have been of assistance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.