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Diddely
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Wifi connected --but network drops

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spectre x360
Microsoft Windows 10 (64-bit)

Hi..

Within the last two weeks ive experienced intermittent wifi network drops, approx 30+% ping to local gateway (5ghz + 2.5 ghz).. I've restored the laptop within the the last 6 months due to performance issues.

  • forgot network and rejoined
  • restored config to pre last windows update. --no change
  • disabled allow  computer to put device into sleep mode --no chage
  • I've set the advanced  network setting in device manager to just use 802.11a --still the same
  • network reset --seems to have done the trick for now.
    • (Start button, then select Settings > Network & Internet > Status > Network reset. ...)

the wlan report from C:\WINDOWS\system32>netsh wlan show wlanreport, this seems to indicate a driver issue.

 

Diddely_1-1616868844336.png

 

 

Interface name: WiFi

Driver : Intel(R) Dual Band Wireless-AC 8265
Vendor : Intel Corporation
Provider : Intel
Date : 24/06/2020
Version : 20.70.18.2
INF file : oem1.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : No
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Open Vendor defined
Vendor defined Vendor defined
IHV service present : Yes
IHV adapter OUI : [00 00 00], type: [00]
IHV extensibility DLL path: C:\WINDOWS\system32\IntelIHVRouter06.dll
IHV UI extensibility ClSID: {00000000-0000-0000-0000-000000000000}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

4 REPLIES 4
KrazyToad
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@Diddely

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Diddely
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Cheers..

the network reset seems to have done the trick..

ran the support assistant.. all good. one bios update

all windows updates applied last week.

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Diddely
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is there an option to attach a file in this form?

was going to attach the wlan scan report mentioned above.. seemed pretty detailed

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KrazyToad
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I'm glad you got this issue sorted out

 

Drop us a message anytime you need help ☺️

 

 

KrazyToad
I Am An HP Employee

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