Wifi connection: Secure, no internet

[SeanMcVA]

All 22 devices and 9 computers have no problem. This computer refuses to connect to internet over Wifi. HP troubleshooting and "assistance" have been no help. Just started yesterday. wired ethernet is fine.

The troubleshooter link on HP website (below) is a bad link.

http://hp.dezide.com/ts/start.jsp?guide=wirelessconnection.net&as=true&section=social&sfs=forum

[ub6424]

Hello @SeanMcVA 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <wireless> connection ...a

(1) Run    msinfo32

- Select <System Summary>:a

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back