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Wifi connectivity

HP Recommended
HP Notebook 15
Microsoft Windows 10 (64-bit)

Device will randomly disconnect from WiFi, and after disconnecting WiFi network will disappear from available network list. Note: wifi still works and appears on other devices and is fully function on said devices at the moment of disconnection and disappearance. Rareley when dissconnected wifi will still appear on available network list, but when selected will display prompt: unable to connect to network. in order to reconnect device to wifi I have to fully restart wifi router, when router has restarted device will connect for a random time frame (5min-4hrs) but then will disconnect.

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HP Support Agent
HP Support Agent
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@eshilly Welcome to HP Community!

 

I understand that the laptop Wifi is disconnecting.

 

Here's a guided troubleshooter that will help fix this issue: Click here 
 

Try these steps: 

 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

 

If issue persists, continue with the below steps: 

  • If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

  • If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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HP Support Agent
HP Support Agent
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@eshilly

 

This post is with reference to the thread you had recently created on our HP Support Community.

 

I would like to know if the information shared was helpful. If not, let us know. We will take this forward.

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

 

 

Cheers 🙂 

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