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CarrieD9090
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Message 1 of 2
169
Flag Post

Wifi disappeared

HP Recommended
Pavillion
Microsoft Windows 10 (64-bit)

Hello. My laptop just shut off and came back on. Problem is the wifi has completely disappeared from it?!?!?!?! There is no wifi option. My wifi light stays orange. I can not find any drive or settings at all to the wifi. How do I fix this?

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@CarrieD9090

 

Welcome to the HP support community.

 

 let's start with wireless card test .

  • Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
  • Select the component test and run a wireless test on your computer. 
    • FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
    • (By the end of this article all the issues should be resolved)

If the test fails or does not detect the wireless card, this could be a hardware malfunction, please revert to me with the failure ID,

However, if the tests pass, restart your computer, then visit the HP website and use the product number of your device to download and install the wireless adapter from the list under the Windows OS you select.

  • If the issue persists, you may want to create a backup of all your important data into an external storage device and perform a system reset:
  • Refer to this HP Article for assistance. 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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