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Wifi disconnects

HP Recommended

This is my experience with my last HP laptop:


Model: 14-bk003la 

Intel® Core™ i7-7500U
12 GB de SDRAM DDR4-2133 (1 x 4 GB, 1 x 8 GB)
NVIDIA® GeForce® 940MX (4 GB de DDR3 dedicados)
SSD M.2 de 128 GB / SATA de 1 TB y 5400 rpm
Combo Wi-Fi® 802.11b/g/n (1x1) y Bluetooth® 4.2


Summary of my experience:


1. Since the 1st day so far the WIFI network had a poor perfomance , It  do not reach more than 30mb x sec (other laptops connected at same network reach even triple of speed). But the WORST thing is that this HP laptop gets disconnected VERY frequently!  I resigned myself buying a USB WIFI but this also keep disconnecting so I suppose that HP has a design problem in their motherboards.

2. When this laptop had 6 months the second hard disk  (not ssd) died and got completely unrecoverable. I lost all my work.

3. After 1 year of usage  the battery lasts no more than 2 minutes.


If there is any solution at least to solve the disconnecting wifi issue (1st bullet above) I would be a little bit more happy.




HP Support Agent
HP Support Agent
17,706 17,688 983 849
Message 2 of 2
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HP Recommended



Welcome to the HP Support Community.


Let's run a test here:

  • Make sure the power cord and adapter is connected to the system and wall outlet.
  • Press and hold the power button until the computer turns off completely.
  • Turn on the computer.
  • Immediately press the F2 key repeatedly, about once every second, until the UEFI Hardware Diagnostics screen is displayed.
  • In the UEFI Main menu, select Component Tests.
  • Under that all the hardware will be listed, please choose Wireless module  and initiate the quick test

  • Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that. 

Let's try these updates:


Windows Updates -  


1) In the search box, type and open Windows Updates.  

2) Check for updates.  

3) If the updates are available, click on install and restart the computer.  


HP Support Assistant Updates - 


1) In the search box, type and open HP Support Assistant.  

2) Check for updates.  

3) If the updates are available, click on install and restart the computer.  


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!



Have a great day!




I am an HP Employee

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