Wifi driver for Windows 7-32 bits

[Andresduque]

Hi, I have an operating system windows 7 32-bits and i can't connect to internet because I need de wifi driver.

[DavidSMP]

Hi @Andresduque,

Thanks for reaching out! This is a great location to get resolutions and interact with experts from the community. A very good day to you. 🙂  I understand that you require assistance regarding wifi issues because of a missing network card driver. It will be a delight to assist you here. 🙂

Spectacular effort. Brilliant diagnosis of the issue before posting. You’ve done an amazing job here. 🙂 Kudos to you on that score. 🙂

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. 

For better clarity and to assist you better, I would require more information regarding this.

• Did you check in device manager to find if the driver was missing for the wireless card?
• How did this happen? Did a software or windows update cause this?
• When did it last work correctly?
• Please provide the complete model# or product# of the computer.
• Does it work on a hard wired Ethernet connection?

For starters, please perform these steps.

Please use a hard wired Ethernet cable and connect to the internet.

If it works fine, please visit this link: http://hp.com/drivers to download and install the wireless driver. Please select the country and type the product# of the unit. Then follow the on-screen instructions.

Also please check this link out for wireless troubleshooting for windows 7: http://support.hp.com/in-en/document/c02543015

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂