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‎05-29-2021 12:18 PM - last edited on ‎05-29-2021 01:27 PM by

HP Recommended
Product: Presario cq57
Operating System: Microsoft Windows 7 (32-bit)

Hello, recently my wifi was facing problem so i chose to check with troubleshooting and after that my network stopped totally and its saying; "  network cable is not properly plugged in". Though my network was working well before. 

Now, when i tried to install drivers a message pops up. The message says; "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"

What will i do now? 

 

[personal information removed]

Product:- B1G73EA#ABV

Model:- CQ57-402SE

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-29-2021 12:24 PM

HP Recommended

Hi:

 

According to the parts list for your notebook, it comes with an Atheros wifi adapter.

 

This would be the latest W7 32 bit wifi driver you need for your notebook...

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70859.exe

View solution in original post

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1 REPLY 1

‎05-29-2021 12:24 PM

HP Recommended

Hi:

 

According to the parts list for your notebook, it comes with an Atheros wifi adapter.

 

This would be the latest W7 32 bit wifi driver you need for your notebook...

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70859.exe

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