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HP Recommended
HP ProBook 650 G2
Microsoft Windows 10 (64-bit)

every time i try to install a wifi driver for my fathers HP Probook 650 G2 i keep getting this error in my event viewer 

EventData
    DeviceInstanceId PCI\VEN_8086&DEV_24F3&SUBSYS_00108086&REV_3A\448500FFFF201F7F00
    DriverName null
    ClassGuid {00000000-0000-0000-0000-000000000000}
    DriverDate  
    DriverVersion  
    DriverProvider  
    DriverInbox false
    DriverSection  
    DriverRank 0x0
    MatchingDeviceId  
    OutrankedDrivers  
    DeviceUpdated false
    Status 0x0
    ParentDeviceInstanceId PCI\VEN_8086&DEV_9D13&SUBSYS_80FD103C&REV_F1\3&11583659&0&E3

 

 

this is a fresh install of windows on a laptop which was working with WIFI not even 24 hours ago. what am i doing wrong?

3 REPLIES 3
HP Recommended

Hi:

 

I see many Wi-Fi drivers that are listed on the support page.

 

The hardware ID in your post indicates that the Wi-Fi card model is an Intel 8260 Wi-Fi adapter.

 

The parent hardware ID is a PCI express component on the motherboard (which works the M.2 slot the Wi-Fi card is plugged into).

 

What I suggest you do is this...

 

Install the Intel chipset driver and restart the PC.

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101370.exe 

 

Then install the Intel Wi-Fi driver.

 

https://ftp.hp.com/pub/softpaq/sp123501-124000/sp123564.exe 

 

You also need the Intel Bluetooth driver for the Wi-Fi card.

 

https://ftp.hp.com/pub/softpaq/sp133001-133500/sp133085.exe 

 

HP Recommended

hi thanks for the response i downloaded all 3 files like you listed, installed the first one then restarted & then proceeded to install the next two as well. my bluetooth adapter works now but i still have no wifi 


Device PCI\VEN_8086&DEV_24F3&SUBSYS_00108086&REV_3A\448500FFFF201F7F00 was configured.

Driver Name: null
Class Guid: {00000000-0000-0000-0000-000000000000}
Driver Date:
Driver Version:
Driver Provider:
Driver Section:
Driver Rank: 0x0
Matching Device Id:
Outranked Drivers:
Device Updated: false
Parent Device: PCI\VEN_8086&DEV_9D13&SUBSYS_80FD103C&REV_F1\3&11583659&0&E3

 

 same thing "device install requested" then four seconds later "device configured (null)"

HP Recommended

You're very welcome. 

 

Sorry that didn't work for you. 

 

Unfortunately, I don't have any other suggestions for you to try. 

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