• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-10-2016 06:01 AM

HP Recommended
Product: HP Notebook - 17-y002nm
Operating System: Microsoft Windows 7 (64-bit)

hi,

I have Notebook - 17- y002nm. I just installed win 7 x64, and my wifi wont work, my hardware id is pci ven_14e4&dev_4365&subsys_804a103c&rev_0

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-10-2016 07:29 AM - edited ‎12-10-2016 07:32 AM

HP Recommended

Hi:

 

You need this Broadcom driver for the hardware revision of the model wlan card you have...

 

The package contains the Broadcom wireless LAN drivers and utility that are required to enable the integrated Broadcom Wireless LAN Adapter in supported notebooks that are running a supported operating system. 

 

ftp://ftp.hp.com/pub/softpaq/sp72501-73000/sp72879.exe

 

If you get the same update cpp error, you will have to reinstall W7 and then use this driver, because for some reason, a lot of folks, once they installed the wrong version Broadcom wireless driver, the registry becomes corrupted and not even the right driver works.

 

 

 

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎12-10-2016 06:14 AM

HP Recommended

The support page for that PC says it came with Windows 10, but THIS ONE says it should work with Windows 7.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎12-10-2016 06:50 AM

HP Recommended

Thx for answer.

I didn't like win 10 so I put win 7. now i have error update.cpp 1205 and setup cannot continue

Was this reply helpful? Yes No

‎12-10-2016 07:17 AM - edited ‎12-10-2016 07:18 AM

HP Recommended

Are you saying that driver did not work?  Here is a Windows 8 driver that might solve the problem.  It is just a Broadcom BCM43142 802.11b/g/n  driver.

See this thread: http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/I-get-quot-Update-cpp-1205-quot-when-I...


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎12-10-2016 07:29 AM - edited ‎12-10-2016 07:32 AM

HP Recommended

Hi:

 

You need this Broadcom driver for the hardware revision of the model wlan card you have...

 

The package contains the Broadcom wireless LAN drivers and utility that are required to enable the integrated Broadcom Wireless LAN Adapter in supported notebooks that are running a supported operating system. 

 

ftp://ftp.hp.com/pub/softpaq/sp72501-73000/sp72879.exe

 

If you get the same update cpp error, you will have to reinstall W7 and then use this driver, because for some reason, a lot of folks, once they installed the wrong version Broadcom wireless driver, the registry becomes corrupted and not even the right driver works.

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.