Wifi internet gets disconnected when laptop is not plugged in.

[Lanish]

I followed your instructions and changed Roaming Aggressiveness to ‘6. Highest,’ but the problem persists. I’ve followed all your instructions so far, but nothing has worked. The only step I haven’t tried is disabling the Leisure Power Save option because I couldn’t locate it.

Attached below, you’ll find screenshots of:

a) my Network Diagnostics, which show no issues,
b) my wireless drivers, indicating they are up-to-date, and
c) Net Uptime Monitor (a software I purchased online), which shows 6 disconnections over 41 minutes.

I’m still unable to identify the cause of the WiFi issues on this laptop.

 

 

 

[Lanish]

 

[resistencia]

If this option is not available, I can't do anything more, I recommend you to contact HP if you are under warranty.

You use the diagnostics to know if you have updated the driver, please use the HP Support assistant or indicate here which is the version of the driver.

[Lanish]

Do you have a link or an email address where I can contact HP customer care?

[resistencia]

here:

Contact HP | HP® Official Site

remember to register your device

[Lanish]

Thanks, @resistancia, for your help, time, and patience. I contacted HP support, and they told me it’s likely an issue with either the network adapter or the network socket. I’m not sure of the purpose of running diagnostic tests, as they didn’t identify the problem.

[resistencia]

Sorry if they have not been able to help, try requesting a product change.