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‎05-12-2020 10:20 PM

HP Recommended
Product: hp pavilion 15 notebook
Operating System: Microsoft Windows 8.1 (64-bit)

My wifi is getting disconnected frequently and then I need to restart my pc to again connect. I have reinstalled drivers again and also reset windows . please help on this.

2 people had the same question
2 REPLIES 2

‎05-13-2020 04:07 AM

HP Recommended 
By connecting the ethernet wire the speed is 20Mbs if I connect with the Wifi I do not exceed 2Mbs
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‎05-22-2020 08:29 AM

HP Recommended

@p55 Welcome to HP Community!

 

I understand that Wifi is getting disconnected.

 

In that case, I would suggest you perform the wireless module test.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose the wireless module and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Please let us know the result.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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