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‎02-21-2023 01:46 PM

HP Recommended

I have an HP 17.3 inch Laptop PC 17-c0000 (2W0J7AV) and when it comes out of sleep the wifi speed is drastically reduced. I can restore full speed by disabling then enabling the wifi but this is annoying. From my research online I suspect that when sleep is entered (modern standby) the wifi adaptor is being set to reduced power mode but it is not being restored to full power.

 

Whatever the cause I'd like to know if there is a fix for this.

Category:
6 REPLIES 6

‎02-25-2023 12:29 AM

HP Recommended

Hi @AndrueC 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing slow performance issues with wifi post sleep mode.

 

Kindly update the drivers using HP Support Assistant. Keep me posted!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎02-25-2023 08:33 AM

HP Recommended

Thanks for your suggestion. Unfortunately the updated drivers are no better. If I disable/enable wifi I get 65Mb/s throughput (which is the maximum for my current connection) but coming out of sleep I'm only getting 30Mb/s.

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‎02-25-2023 09:57 PM

HP Recommended

Hi @AndrueC 

Thank you for confirming.

 

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

Was this reply helpful? Yes No

‎02-26-2023 02:26 AM

HP Recommended

I've updated the BIOS. I had to do it manually because all automated updates said I was up to date. Sadly the problem persists.

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‎02-26-2023 10:17 PM

HP Recommended

You should check if your Wireless network adapter is not set to be turned off to save power when computers go to sleep mode. If it the current Power Management plan turns off your Wireless adapter while in sleep mode, just change it and your problem will be solved.

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‎02-27-2023 11:06 AM

HP Recommended

Thanks.

Unfortunately I don't have any power saving options for the adaptor. Neither on the adaptor properties nor via Edit Power Plan.

 

I can see however that the adaptor remains powered on during sleep which I believe is normal for 'Modern Standby'.

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