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Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
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HP Recommended
255 G5 Notebook
Microsoft Windows 7 (64-bit)

Hello,

 

I hve problems with installing wireless drivers on my laptop. I have downloaded and installed both drivers from your website but my wireless adapter is not being shown in adapter settings so I can't connect to any wireless networks.

 

Kind regards

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

If the wireless adapter still needs a driver, it will be showing up in the device manager as a Network Controller.

 

Please post the hardware ID for the network controller device, and I will then post the link to the driver you need.

 

Use this guide for how to find the hardware ID...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

If the wireless adapter still needs a driver, it will be showing up in the device manager as a Network Controller.

 

Please post the hardware ID for the network controller device, and I will then post the link to the driver you need.

 

Use this guide for how to find the hardware ID...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

HP Recommended
Thank you so much, after finding the IDs I was able to find the appropriate drivers and enable wifi 🙂
HP Recommended

You're very welcome.

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