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‎08-09-2019 06:05 AM - edited ‎08-09-2019 06:09 AM

HP Recommended
Product: Pavilion 15 dk0050tx
Operating System: Microsoft Windows 10 (64-bit)

The wifi issue is there since i bought the laptop (22 days ago) . The wifi keeps disconnecting and doesn't automatically connect back so i have to turn on and off airplane mode or turn off and turn on wifi. After few days my windows setting wasn't opening or only few options are opening but they also take alot of time to open up. Cortana has also stopped working. I was told that my laptop doesn't have Wlan driver but i cannot download from the browser because its doesn't finish the download its stuck on 100% so i downloaded from my other laptop but still the wifi driver is not visible in device manager also when i try to install the driver on the bottom right the setup.exe says the script is paused and when i click to unpause it disappears. Is there a wifi card reader issue also is the issue fixable or should i get a replacement of the laptop. Windows is also not updating it says update couldn't be done changes are being undone.

3 REPLIES 3

‎08-09-2019 07:45 AM

HP Recommended

Hi:

 

What model wifi adapter does your PC have?

 

If you don't know, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

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‎08-09-2019 02:21 PM

HP Recommended

i am not sure what you want but after expanding the network adapter i can see 

-Intel(R) Wireless - AC 9560 160Mhz

-Realtek Gaming GbE Family Controller

-WAN Miniport (IKEv2)

-WAN Miniport (IP)

-WAN Miniport (IPv6)

-WAN Miniport (L2TP)

-WAN Miniport (Network Monitor)

-WAN Miniport (PPPOE)

-WAN Miniport (PPTP)

-WAN Miniport (SSTP)

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‎08-09-2019 04:15 PM

HP Recommended

Hi:

 

See if updating the Intel(R) Wireless - AC 9560 to the latest version and restarting the PC, resolves the problem.

 

https://downloadcenter.intel.com/download/28876/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters...

 

If that doesn't work, I recommend you contact HP technical support in your country and submit a support case under the warranty.

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

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