Solved: Wifi keeps dropping - HP Support Community

Supersons · ‎01-16-2020

The wifi keeps dropping on my laptop. I have removed the device and reinstalled. I have also downloaded the latest driver to no avail. Any other suggestions would be appreciated

IT_WinSec · ‎01-16-2020

Hello @Supersons

In order to rule out driver issue or wi-fi adapter issue, you can purchase this (or another similar) USB wi-fi dongle >> https://www.currys.co.uk/gbuk/computing-accessories/networking/network-routers-and-switches/wireless...

The price is less than 10£

After you purchase and receive this device but before you use the USB wi-fi dongle,

you should go to your PC's Control Panel -> Network and sharing center -> change adapter settings

Select the built-in Wi-Fi Adapter and disable it

Finally, insert (plug in) the USB Wi-Fi dongle, let Windows automatically install its drivers

Start using it, connect to the local Wi-Fi network and explore if you face difficulties with the wi-fi

By doing this, you use different hardware device, different drivers and you do it to rule out PC issues.

If it works, you can continue with this device and problem solved for less than 10£

====================

Alternatively, you may not purchase another device but read this HP article to troubleshoot the PC and the connection >> https://support.hp.com/us-en/document/c04649175

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

IT_WinSec · ‎01-16-2020

Hello @Supersons

In order to rule out driver issue or wi-fi adapter issue, you can purchase this (or another similar) USB wi-fi dongle >> https://www.currys.co.uk/gbuk/computing-accessories/networking/network-routers-and-switches/wireless...

The price is less than 10£

After you purchase and receive this device but before you use the USB wi-fi dongle,

you should go to your PC's Control Panel -> Network and sharing center -> change adapter settings

Select the built-in Wi-Fi Adapter and disable it

Finally, insert (plug in) the USB Wi-Fi dongle, let Windows automatically install its drivers

Start using it, connect to the local Wi-Fi network and explore if you face difficulties with the wi-fi

By doing this, you use different hardware device, different drivers and you do it to rule out PC issues.

If it works, you can continue with this device and problem solved for less than 10£

====================

Alternatively, you may not purchase another device but read this HP article to troubleshoot the PC and the connection >> https://support.hp.com/us-en/document/c04649175

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

Paul_Tikkanen · ‎01-16-2020

Hi, @Supersons

Here are the links to the latest Realtek 8821CE wifi and Bluetooth drivers, which are newer than what is listed on your notebook's support page...

Wifi: 2024.0.10.209 Dec 6, 2019

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100552.exe

BT: 1.7.1021.3000 Dec 6, 2019

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100556.exe

Supersons · ‎01-19-2020

Awaiting delivery! Will keep you posted😆

Supersons · ‎01-19-2020

Hi, thanks. Checked and I have the latest installed

Supersons · ‎01-29-2020

Hi,

reinstalled windows and still had the same issue. So ordered USB wifi dongle and works perfectly now. Must be a faulty wifi card!

Thanks

IT_WinSec · ‎01-29-2020

@Supersons

Thank you for your update

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

Wifi keeps dropping

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