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HP Recommended
Microsoft Windows 10 (64-bit)

Hi,

I'm not able to solve my issue from last one week. 

Problem: I'm not able to select wifi option, not able to see any active wifi network.

 

I checked, Device manager. Did all the YouTube tips. But no postive results

 

Helpme on this 

Screenshot_2022-12-18-14-41-42-56_99c04817c0de5652397fc8b56c3b3817.jpg

Screenshot_2022-12-18-14-41-38-04_99c04817c0de5652397fc8b56c3b3817.jpg

 

 

 

3 REPLIES 3
HP Recommended

Hi @RajeshM94,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

When is the last time it works normally?

 

Do you get an error message when trying to connect to the Wi-Fi?
Are you connecting the printer to a 2.4Ghz network or 5Ghz network?

 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?


How is the printer connected USB or Wireless? 
What is the status of the wireless light on the printer, steady or blinking?
Have you done any changes to your router network or software?

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, you may follow the steps from this document and see how it goes. 

 

Update firmware: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @RajeshM94,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @RajeshM94

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Elohi_NR
I am an HP Employee
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