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User15TDY100
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Wifi network keeps disconnecting again

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HP15TDY100
Microsoft Windows 10 (64-bit)

Wifi not only disconnects in the middle of working and when tried to connect it does not connect.

 

It becomes almost unusable at that time, when the machine is restarted it starts working again. If there is an online test being taken restarting the machine to fix the disconnected wifi connection won't be an option at all.

 

This machine is only 6 months old. It is getting terrible and very frustrating.

 

I have tried all the options suggested in different forums and enabled those settings.

1. Updated the RTL8723DE 802.11b/g/n PCIE adapter network driver, restarted the machine.

2. In the network driver power management unchecked the checkbox too. 

Still no luck.

 

I have an older and lesser configuration Dell machine, I have never experienced this issue in that.

1 REPLY 1
Riddle_Decipher
HP Support Agent
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@User15TDY100 Did you try reinstalling the wireless adapter? (please do, if you haven't)

 

While you respond to that, here's what you need to do:

  1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
     
  2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
     
  3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
     
  4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

That said, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP INSTRUCTIONS.

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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