Wifi no aparece y no conecta

[Pablovvv]

Hola comunidad, tengo un problema con el Wi-fi de Portátil HP Pavilion 15-n002la. Hace unos días, después de una actualización (estuve meses sin utilizar el Portátil), desapareció Wi-fi, no lo encuentro ni en redes y el botón está en ámbar. He actualizado sistema operativo y controladores, y probado alternativas en plataformas y no lo soluciono. Es frecuente en este portátil pero no así las soluciones. Agradezco ayuda!

saludos

Pablov

 

[Paul_Tikkanen]

Hi, Pablo:

Do you know what model Wi-Fi adapter your notebook came with?

If it is a Ralink model, that happens all the time on the newer builds of W10.

There is no fix other than to install a different model Wi-Fi adapter.

If you don't know what model Wi-Fi adapter your notebook has, below is the link to the service manual.

c04439615.pdf (hp.com)

There is a service door you can remove, and you should be able to see the model of the Wi-Fi card on the Wi-Fi card's label.

If you find that your notebook has a Ralink Wi-Fi adapter, you can upgrade it to this dual band model:

Broadcom BCM4352 802.11ac 2x2 Wi-Fi + Bluetooth 4.0 combo   HP part # 724935-001.

You can find this model Wi-Fi card on eBay.

Search by the HP part number.

[MayS]

Hi @Pablovvv !

Thank you for visiting our English HP Support Community.

We advise you to post your question/replies in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

@Paul_Tikkanen Thank you for helping! 🙂

Regards,
MayS.