Wifi not connecting or dropping off.

[Cally1701]

Only had this notebook since the end of April and have had many problems with it. The latest is wifi dropouts or failing to connect automatically as set, but have discovered that switching Airplane mode on then off will fix the problem until next time the notebook wakes from sleep. Could it be a fault with the airplane mode?

I know it isn't the router as other devices connect, in the same area, with full signal, it is just this notebook.

Only wish I could return it, but retailer won't take it back because it's been connected.

[Riddle_Decipher]

@Cally1701

Thank you for joining HP Forums. 

I'll be glad to help you,

As I understand the WiFi seems to disconnect at times,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check for any obstructions or magnetic disturbance between the router and your device?

Have you attempted to update the WiFi drivers using the HP Support Assistant?

If you've tried and yet, could not get any update from HPSA, you could access this link to get some latest drivers: Click here

Please also try below step to see it will improve the issue:

1. Open Device Manager  

2. Open Network adapters  

3. Locate and right-click the Wi-Fi Adapter and then left click on Properties  

4. Click Power Management tab  

5. uncheck the check mark on "Allow the computer to turn off this device to save the power" and then hit OK

If the issue persists, please run a hardware test on the Wireless card to identify the issue: Click here for steps.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Cally1701]

Riddle-Decipher,

Hi, thanks for your message. I have tried all the troubleshooting methods you advised, but although the wifi will now stay connected, I have to switch airplane mode on and off to get it to connect when the computer wakes from sleep or a reboot. I know there is no problem with my wifi signal as every other device used in the same loction is showing full signal. I have to conclude it is the wifi adapter in this laptop that is poor quality.  Would you have any other ideas?

[Riddle_Decipher]

@Cally1701

Thank you for responding,

It's great to have you back 😉

I have a few more suggestions to help resolve your concern:

• Please ensure that there is no interference from air conditioners, microwaves and other equipment that could cause the wireless signal to drop. If there is no such equipment, then, please perform these steps:
   
• Please check the router broadcasting to channel 11 and check if the connectivity improves.
   
• Right-Click on start button> click device manager> expand Network adapters>then select the wireless Network drivers that are listed and right-click on it and uninstall the drivers.
   
• Check the box that states delete the software for this device.
   
• Then restart the computer and update the bios chipset and wifi drivers from this link: http://hp.care/2syreDe please select the country and follow the on-screen instructions. Please make sure to use an Ethernet cable and then update it.
   
• If it still does not work, then the wireless card may be faulty. Please run a wireless module test on it. from this link: http://hp.care/2tlKjct and follow the options under component tests.
   
• Also please perform all the prescribed steps from this link: http://hp.care/2sUotwi for resolving Wi-Fi issues.
   
• If the issue persists please follow the wireless guided troubleshooter from this link: http://hp.care/2he6M7f and check if the issue gets corrected.
   
• If it still does not work, then the wireless module may be faulty and a workaround here would be to order a wireless USB dongle and plug it to one of the USB ports of the computer and then connect it to the router to connect to the internet. It is very cost effective and economical and also corrects the situation. You could order one locally by contacting Best Buy or Staples or on Amazon or eBay.

Please reply back with the details of what you have done so far and depending on that I should be able to provide a suitable solution as I wouldn't want to repeat the steps you've already done.

I hope you understand.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

[Cally1701]

HI

Thanks for your advice. I went online to the chat help and a technician did some repairs for me. So far eveything seems fine, but if I have any further problems I will try your other tips, or maybe just go straight to Amazon and buy a dongle. Many  for your help.

[Riddle_Decipher · Accepted solution]

@Cally1701

Thank you for the replying,

Please take your time and get back to me with the results,

If the issue ever shows it's ugly face again (Although, I hope it doesn't 😉 )

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,